Sri Lanka Telecom (Services) Ltd. (SLTS) is a wholly owned subsidiary of Sri Lanka Telecom PLC, and a leading information and communications technology (ICT) enterprise that consolidates three Strategic Business Units (SBUs) – Network and Solutions, PEO TV and Content, and Digital Services.

The Strategy

The SBUs focused on delivering distinct value propositions and business models tailored to diverse client segments. Integrating service delivery and strategic alignment, the SBUs advocate scalable innovation across the organisation.

Aligned with our strategic objective to become the most reliable ICT Solutions and Content provider, we focused on consolidating on the SLT Mobitel brand and establishing a reputation for responsiveness, trustworthiness, and innovation. This was supported by our comprehensive portfolio that maximised local value addition, materially strengthening our market position and driving sustainable growth, which are reflected in revenues, profits, and customer acquisitions.

The Network and Solutions Unit continued to strengthen its market leadership in system integration, service fulfillment, service assurance, and large-scale development and maintenance projects, playing a pivotal role in enhancing both SLT and customer network infrastructure. Driven by a commitment to innovation, quality, and operational excellence, the unit successfully delivered scalable and future-ready solutions across the country.

This performance was underpinned by two key service pillars—Outside Plant (OSP) solutions and services, and ICT solutions—which collectively enabled the expansion, modernisation, and reliability of network ecosystems, supporting the evolving digital demands of customers and stakeholders.

Outside Plant (OSP) Solutions and Services

The Outside Plant (OSP) Solutions and Services Unit continued to play a vital role in strengthening and expanding the SLT network through the delivery of critical field engineering solutions. Supporting SLT’s accelerated fibre expansion strategy, the unit actively contributed to growing the Fibre-to-the-Home (FTTH) customer base by enabling both new connections and the migration of existing copper-based customers to fibre. In 2025 alone, SLTS successfully delivered over 94,000 new FTTH connections, accounting for over 70% of SLT’s total new service implementations.

Operating across 27 OPMCC areas nationwide, the unit consistently provided cost-effective and reliable service assurance solutions, ensuring uninterrupted connectivity and enhanced customer experience. In parallel, the OSP team undertook large-scale development initiatives, including network design and the deployment of new infrastructure, further strengthening SLT’s network capabilities.

Through its continued focus on quality, efficiency, and innovation, the OSP unit remains instrumental in enabling robust connectivity, service continuity, and scalable network capacity to meet the growing demands of both residential and enterprise customers.

The Unit secured and completed a significant Passive Optical Network (PON) deployment for a major resort hotel complex in the Maldives, collaborating with a local system integrator. This augmented SLT’s capability to deliver complex, cross-border infrastructure projects, reinforcing its commercial and technical credentials in the region.

ICT Solutions

A range of ICT solutions were delivered to the SLT Group of Companies, government agencies, telecom operators, and private enterprises.

Innovations, Products, and Services

Innovation is the foundation for our strategic agenda. It includes deploying new technologies, advancing proprietary software, and continued product development to secure competitive advantage and sustainable profitability. To overcome the shortage of specialised talent, we cultivated strategic partnerships with leading local and international technology providers, and engaged with our customers, staff, and other service providers to gather insights for further refinement of our products and services.

As a systems integrator, SLTS successfully completed several key programmes in 2025.

Overall, our nationwide contribution helped promulgate sectoral best practices in increasingly complex information security environment by executing a series of strategic initiatives to address elevated threat levels. Collaborating with Sophos, a globally recognised cybersecurity company, we delivered targeted awareness programmes for nationwide clients to help sustain business resilience and enable speedy threat identification and remediation.

SLTS was honoured with the Best Performance in the Public Sector Award by Hewlett Packard Enterprise (HPE) Aruba Networking and recognised as a Gold Partner by Sophos Ltd. for its outstanding contribution to the security solutions portfolio in 2025.

SLTS’s continued commitment to advancing the modernisation of communications infrastructure was further reflected through the promotion of IP-based voice and radio collaboration solutions, and focused engagement and awareness sessions for consultants and decision-makers supported by GrandStream, facilitating the migration from legacy analogue systems to unified IP platforms.

Extremely selective recruitment from local and international institutions ensures strong technical competence within SLTS Subject matter experts from technology partners deliver tailored training sessions. Mandatory partner certifications are maintained and regularly updated to uphold technical standards. Leveraging a motivated, qualified workforce and our extensive legacy and resources, we remain aligned with emerging technologies and contribute significantly to the economic development of the nation.

Building Blocks of Value Delivery

Several factors converged to deliver value to our customers

Digital Services concentrated on three core verticals, i.e., National Business Directory, Digital Solutions, and Digital Marketing Services, enhancing its value proposition and delivering a combination of tangible benefits to customers through integrated and market-relevant digital offerings.

National Business Directory

The National Business Directory, RainbowPages, continued to be a significant contributor to revenue. It is being modernised from a traditional print and e-book listing into an interactive digital platform, integrating QR-enabled information interactivity, location mapping, and enhanced e-book functionality. Social media integration is planned to transition the Rainbow Pages into a digital marketplace to enable direct commercial transactions.

With over 160 million annual impressions, 10,000+ daily searches, and 170,000+ verified listings across 2,000+ classifications, RainbowPages.lk offers unmatched reach and visibility. The platform has been enhanced with QR-enabled interactivity, location mapping, and improved digital accessibility, strengthening user engagement.

It entered a strategic partnership to integrate Promise.lk, strengthening Sri Lanka's e-Government Procurement (e-GP) system. This integration will increase the visibility of businesses that are registered on Promise.lk and enable more effective participation in government tenders, while providing government agencies with a more accurate and verified supplier base. It will also lead to transparent procurement processes, create transactional value for businesses, and strengthen long-term customer loyalty.

With a current directory customer base exceeding 5,000 SMEs and businesses, and expansion expected with a reviving economy, RainbowPages is well positioned to scale its digital services. We plan to intensify investment in our digital portfolio and pursue targeted innovations that support customer digitalisation, broaden market reach, and drive sustained growth in Sri Lanka’s digital economy.

Pettah Hub

PettahHub.lk, launched by SLT-SERVICES, is a digital classifieds and trading platform designed to connect businesses and consumers with Sri Lanka’s largest commercial marketplace, Pettah. The initiative supports online trading, process efficiency, and business visibility while strengthening SLT’s role in enabling digital commerce and economic growth.

Digital Solutions

Digital Solutions primarily focuses on web development, digital platform creation, and solution delivery for a diverse customer base. The unit recorded a year-on-year revenue growth of 52%, driven by the successful acquisition of new public and private sector clients, and increased demand for scalable digital platforms in 2025.

FleetHub

The Digital Fleet Management (FleetHub) system is a fully managed, end-to-end fleet management platform that delivers real-time visibility, analytics, and intelligent controls to optimise operational efficiency. Available to both enterprise and retail customers, the system enhances safety and cost optimisation. Automated process management improves monitoring and resource utilisation, and also improves regulatory and safety compliance.

Our principal stakeholder base comprises Business-to-Business (B2B) clients, notably SMEs, government agencies, and retail organisations. Our next-generation technology solutions are designed to deepen these partnerships by extending comparable digital capabilities to long-standing directory and advertising clients. Identifying emerging trends of the tech-savvy younger business owners, we focused on equipping businesses with precise information and practical tools to support modern enterprises. A suite of digital solutions, encompassing digital marketing and advertising, workflow management, eVoucher, invoice management, and fleet management, is designed to streamline operations for sustainable growth.

Digital Marketing Services

SLTS provides a full spectrum of digital marketing and engagement solutions, enabling organisations to strengthen their digital presence and customer interactions.

Core offerings include integrated digital campaigns (online, social, email, SMS, IVR), creative content production (branding, animation, 2D/3D, motion graphics), search engine optimisation (SEO) and local search enhancement and, data-driven performance marketing and analytics.

The Digital Marketing Services vertical operates as a dedicated profit centre, recording a 15% year-on-year revenue growth, driven by the expansion of its client portfolio across both public and private sectors. The unit continues to support SLT-MOBITEL Group-wide marketing initiatives, reinforcing its role as a trusted partner in delivering measurable and scalable digital engagement solutions.

Sharpening its digital marketing around the national SME development agenda, SLT Mobitel launched the “Unleash Your Business Potential” campaign, promoting cloud, cybersecurity, and business applications for the small and medium business sector. Additionally, SLT Mobitel’s mAdvertising products, such as SMS, Outbound Dialer (OBD) voice ads, and USSD promotions, reached customers directly, supporting campaign activation and lead generation. These activities combined to enhance B2B messaging, regional enterprise outreach, and integrated digital amplification to drive adoption of SLT Mobitel’s cloud enterprise services.

The principal objective of our Digital Services business is to facilitate the transition of Small and Medium Enterprises from traditional models to digitally enabled operations. We commenced this with a rigorous needs assessment and deployed tailored digital interventions, establishing online presence on websites, e-commerce platforms, virtual shops and social media. These were followed up by targeted digital marketing, social media campaigns and search-engine optimisation, integrating online and offline channels for maximum reach.

The SLT-MOBITEL PEOTV platform offers distinct advantages over antenna-based and direct-to-home (DTH) broadcasting systems, and provides advanced interactive functionalities for a sophisticated and immersive viewing experience. In 2025, PEOTV continued its transformational journey with a clear mandate to aggregate, develop, store, and distribute premium video content across multi-platform ecosystems to seamlessly connect customers through PEOTV (IPTV), PEO MOBILE (OTT), and emerging digital channels.

PEO SPORTS

Charana TV

Event TV

Value Delivery

PEOTV maintained is position as the preferred platform for interactive television and high-definition (HD) video content across domestic and Over-the-Top (OTT) markets. We continued to offer an extensive portfolio of HD content locally. In 2025, the business delivered strong revenue and profit growth (refer to page 205 of the Financial Statements), supported by disciplined cost optimisation and deliberate content optimisation.

Although a significant proportion of operational expenditure was dedicated to the acquisition of international content, careful curation and repackaging produced cost-efficient, high-impact programming that enhanced the entertainment value of PEO TV. Market penetration was strengthened through coordinated strategies and synergised operational efforts.

Driven by the delivery of highly customised solutions, PEO TV Corporate Solutions significantly expanded its corporate customer portfolio in 2025, including premium-tier customers.

Partnerships

While maintaining our long-standing, mutually beneficial partnerships with leading international content creators and technology providers, we strengthened our engagement with local creators who were facing many challenges. We empowered local creators through inclusion on PEO TV and provided a more equitable avenue for showcasing their creative work to wider audiences.

Product Development

PEOTV continued to strengthen its leadership in interactive television services by offering the largest HD channel line-up in Sri Lanka, complemented by a series of exclusive HD premieres throughout the year. Customer acquisition and retention remained a key focus, supported by targeted product and service enhancements, alongside the promotional rollout of the PEOTV Loyalty Offer for existing SLT FTTH broadband customers. The introduction of a dedicated high-definition content package for FTTH customers further encouraged the adoption of HD streaming. In parallel, digital campaigns, brand-building initiatives, and SEO activities were implemented to support these efforts and enhance overall brand visibility.

Awards

Charana TV received notable recognitions at the Presidential Awards 2025 and the Bauddhaloka Literary Festival 2025, affirming the channel’s strategic focus on high-quality, value-driven content creation and its growing influence in the mediascape of Sri Lanka.